Category: Customer Service

Customer service and relationship marketing strategies, ideas and tips for your small business

Capitalize on Your Success with Customer Case Studies

"Capitalize on Your Success with Customer Case Studies"

Listing success stories or case studies on your Web site is an excellent way to let prospects know that you have had great results with clients. These stories/studies also tell in greater detail exactly how you work with a client, which can give a prospect a better idea of what they too could expect and …

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How to leverage On-hold time to add to your bottom line

"Ten tips to On Hold Profits"

Ten Tips to On Hold Profits Did you know that the average on-hold time in America is 43 seconds? If your on-hold message isn’t selling something or providing your customers and clients additional information, it’s time to do something about it. Leveraging on hold time is good customer service, it adds to the bottom line …

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Cars, Customer Service and Competitive Advantage

"Use customer service Tto Market Your Small Business Offline this Holiday Season"

In business you need competitive advantage. And in may instances the BEST way to achieve that is not through lower pricing or even quality. In today’s marketplace, the best way to achieve competitive advantage is through CUSTOMER SERVICE.  I don’t just mean “lip service” but TRUE customer service. The kind people talk about… to their …

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