by Heidi Richards Mooney | Customer Service, Marketing Small Business, Offiline Marketing Tips, Relationship Marketing
Listing success stories or case studies on your Web site is an excellent way to let prospects know that you have had great results with clients. These stories/studies also tell in greater detail exactly how you work with a client, which can give a prospect a better...
by Heidi Richards Mooney | Customer Service, Offiline Marketing Tips, Relationship Marketing
Ten Tips to On Hold Profits Did you know that the average on-hold time in America is 43 seconds? If your on-hold message isn’t selling something or providing your customers and clients additional information, it’s time to do something about it. Leveraging on hold time...
by Heidi Richards Mooney | Customer Service, Featured, Marketing Small Business
In business you need competitive advantage. And in may instances the BEST way to achieve that is not through lower pricing or even quality. In today’s marketplace, the best way to achieve competitive advantage is through CUSTOMER SERVICE. I don’t just...
