Tag: customer loyalty

How to leverage On-hold time to add to your bottom line

"Ten tips to On Hold Profits"

Ten Tips to On Hold Profits Did you know that the average on-hold time in America is 43 seconds? If your on-hold message isn’t selling something or providing your customers and clients additional information, it’s time to do something about it. Leveraging on hold time is good customer service, it adds to the bottom line …

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Out of Sight But Not Out of Mind

"Newsletter"

What’s black and white and read all over? A newsletter of course! And while there are perhaps hundreds of ways to market your business and increase your bottom line, one of the single most effective tools in marketing is your own business-building newsletter – the perfect direct mail approach to marketing any small business offline …

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